FAQ’s

A: We start with a taster lesson, so you can come and try our service, before comitting to a package or plan.

In order to meet and exceed your expectations, consistent attendance is essential. We offer our packages and plans on the basis of a comittment to a lesson every week.

A: Fixed or Flexi.

Fixed appointments are a commitment to a lesson every week at the same day and time.

Flexi offers the option to change the day and time of the appointment each week, but it is still a commitment to a lesson every week.

Flexi is only generally available at off-peak times, which is usually during monday - friday 9am-3pm (which can be a popular choice for shift workers)

A: If you have a prior commitment, we will do everything we can to find you an alternative appointment, so that you don't lose out on your weekly lesson.

Due to very high demand, alternative options are not always guaranteed and we require a minimum of 1-week notice before the event.

If you can't make the lesson at short notice, there is nothing we can do, we are committed to pay the teacher and the pool hire.

A: If you are going on holiday and due to miss the entire week, we can look at offering a replacement lesson in the weeks before you go on holiday.

The more notice you give the more chance we have of finding you a replacement lesson before your holiday. For example, if you give us 10 weeks notice about your holiday, we have 10 weeks to find you a replacement lesson before you go away.

Replacement lessons are not guaranteed and only offered if we have advanced notice and availability permits.

We run crash courses in the Summer holidays, which can be a good substitute in these scenarios.

A: We aim to run lessons all year round, excluding a few days around Christmas and New Year where our venues are closed.

In the event of a lesson being cancelled by Swim Now, we will communicate with as much notice as possible and a lesson credit will be applied to the associated clients account.

Lesson credits are usually tagged onto the end of a package, or come into effect at the point of cancellation of a monthly plan.

Reasons for Swim Now cancelling are usually, venue closures or teacher absence. We aim to keep both to a minimum and maintain consistency.

A: Teachers request annual leave with a minimum of 4-weeks notice. Your teacher will message you with as much notice as possible about any pre-planned annual leave.

Lesson credits will be applied to accounts for any lessons where a teacher is on annual leave, if a cover teacher is not available.

A: Lesson credits can be used up after the cancellation of a monthly plan. The number of lessons remaining and lesson credits, provides us with a 'final lesson date' to work towards.

A: Monthly plans are offered on the basis of a three month (13 week) minimum term contract, followed by a monthly rolling contract and one month written notice required to cancel.

By booking a monthly plan you are committing to a lesson every week for the full duration of the plan.

Direct Debit payments will continue beyond the initial 3-month minimum term until such time you advise us in writing of your intention to cancel. 

Cancelling a direct debit with your bank does not mean you have given notice to end your plan.

Upon cancellation of the monthly plan, any lesson credits will be calculated and you will be informed of your final lesson date.

A:Pay up front packages are offered on the basis of a 6, 12 or 24 week commitment. 

By booking a package you are committing to a lesson every week for the full duration of the package.

Renewals of packages are required a minimum of 1-week before the last lesson of the package to ensure the appointment slot is booked going forward.

A: Cancelling a monthly plan requires one month's written notice. 

Contacting Swim Now on either of the following methods is acceptable,  accounts@swimnow.co.uk or 0333 016 1997

Direct Debit payments will continue beyond the initial 3-month minimum term until such time you advise us in writing of your intention to cancel. 

A: Yes, 2:1 lessons are a great way to learn. You can split the cost with a friend or family member and learn together.

2:1 fees apply and are generally 15% more than 1:1 fees.

A: Everybodys different so it's hard to say. The average timeframe spent with Swim Now is 5-months, this is usually enough time to build a good level of water confidence.

A: We do have both male and female teachers at different locations, if you have a preference please let us know, we will do our best to accommodate your request.

A: Yes we do. Swimming crash courses are a great way to progress quickly and get over any sticking points. Lots of lessons in a short space of time often can improve results, you'll be surprised at how quickly you can progress.