Delivery & Returns Information

Ready to Place Your Order?

 

We’re on it!

 

Our delivery options and costs are detailed below, so you can choose the delivery method that suits you best. And because we want to look after our loyal customers, if you spend over £50 UK standard delivery is completely FREE!

 

Standard UK Delivery (excluding Highlands & Islands) – £4.95

Delivered within 3-6 working days

 

Standard UK Delivery for Orders over £50 – FREE OF CHARGE

Delivered within 3-6 working days

 

Next Day UK Delivery on Orders of any value – £7.95

Secure, tracked & flexible next day delivery to the UK. We aim for all Next Day orders placed before 2pm Monday-Thursday to be delivered the following day.

 

Highlands and Channel Islands – £6.95

Delivered within 1-4  days

 

Europe Delivery – £14.99 on orders of any value

Delivered within 3-6 working days

 

(incl. Austria, Azores, Balearic Islands, Belgium, Bulgaria, Corsica, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Irish Republic, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden)

 

Outside of Europe

For non-European customers, we’d still love to serve you. Please contact us with details of what you’d wish to purchase at support@swimnow.co.uk and we’ll get back to you with shipping costs and delivery time estimates.

 

Refunds & Returns

Not feeling your purchase? Hey, it happens and we understand! We offer a full refund, exchange, or credit note for unwanted items if reported to us within 7 days & returned within 14 days of receipt.

 

What we’ll need from you:

– your order number

– details of the goods you intend to return

– preferred/appropriate reimbursement (refund or exchange)

 

Then, carefully repackage your return and pop it in the post to our Returns Address:

Swim Now Returns

11 Kingston Grove

Scarborough

YO12 5PL

A few niggly things:

– we don’t currently cover the delivery costs of returns, unless your goods are damaged or faulty

– goods must be returned in an unused & re-saleable condition

– Goods reported & returned after 14 days but before 28 days still qualify for either an exchange or credit note

We endeavour to process any postal return, refund, exchange, or credit note within 14 days of receipt of the product.

 

Received a faulty product?

Ooops, we’re sorry! If goods are faulty or damaged, we will offer a full refund, exchange, or credit note if returned to us within 28 days. We will bear the cost of returning faulty goods to Swim Now, because we’re really, really sorry!